Reporting an issue
Assist us to investigate and resolve your requests and complaints or errors correctly and as quickly as possible.
Your clear, helpful and informative details of the issue will help us to do so.
•Service requests include workflows and other configuration settings.
•Incident reports cover system errors.
•Support requests cover queries on how to use DevMan.
•First log a request with your power user or the internal service desk for assessment and possible resolution.
•If not resolved, please contact the DevMan support desk and include the following information:
oName and contact details of user
oRequest category: support / incident / service
oDetailed description of the incident / request
oEstimated degree of urgency / priority level